$500 per line switch to Verizon promotion

Back at the end of 2021 I switched to Verizon when there was the offer of paying you $500 per line new service switching to Verizon.  I switch from sprint and got 3 lines of service.  It has been over a year and I still don't have the $1500 dollars promised multiple times. Customer service keeps giving me the runaround about how to claim the money owed to me.  I am not happy and want it resolved.  

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