BYOD 450 Issues

I signed up for Verizon in early December and brought my own device. This triggered me to receive a rebate. I submitted my info for it. Gave me a tracking number and today on 2/13/2021 was the date it said it would be validated. I spoke with an agent earlier and was given a runaround and said this rebate takes between 8-10 weeks and I said I was told 6-8 weeks and 8 weeks is now. She says nothing she can do because it is pending and when I asked to speak with an agent she hung up on me. Why is this so difficult? What's the point of promos and rebates when companies make them impossible to get? 

Re: BYOD 450 Issues
Customer Service Rep

You deserve the best when it comes to customer support. I am truly sorry to read that someone hung up on you.

Do not worry, I will gladly help straighten this out. I will be sending you a Private Message so we can review account details.