BYOD Con

[csjohns77]

Starting a new thread to hopefully bring visibility.

All of the responses from Verizon seem to be automated responses simply giving a link to the chat feature. Well, I have done like five chats on this already and am nowhere close to a solution. 

Transferred three phones from AT&T, I already had FIOS.

The transfer of the phones itself was a disaster since Verizon didn't tell us that AT&T required a multi-day unlocking process. We spent over three hours on the phone going between AT&T and Verizon that night but finally got them switched over.

Then once my lines were transferred I was told multiple times that I was only eligible for $300 per phone, not the $500 I was promised by the original Verizon Rep. It took a few days and lots of back and forth to finally get the right rebate code. 

Then after a month had passed and my rebates were still pending I had to initiate more phone calls and chats to calls to get my actual rebate codes. Initially they said they had no way of knowing when the rebates would become active, despite it being a month after I had transferred lines.

Finally the last insult, which I am in the middle of. I got my three $500 gift cards, ordered a iPad and iPhone from the store. Total with taxes and fees were $1560. The website ordering was a disaster, so I had to call in. The guy took my order and said I was good to go. 

Today comes and the iPhone is delivered, but no iPad. 

I have my receipt showing both purchases, but when I called into Verizon they said they have no evidence of the iPad being ordered, and the PDF receipt on my account shows only the iphone (different then the one I have in my email )

I have now been on the phone for over an hour, transferred and hung up on multiple times. and Despite my three gift cards all being drained down to zero, Verizon says they have no record of the iPad order and no way to see how the gift cards were used.

This has to be theft right?

[vzw_customer_support]

Please bear with me a moment, while I review.  I will be with you shortly, I thank you in advance.

*Lisa

[vzw_customer_support]

Thanks for your patience, we can understand your frustration/ire regarding this matter and want to help get this resolved.  As consumers ourselves, this would bother us too.  Please send us a Private Message, so we can discuss.  

*Lisa