BYOD Credit only applied to one line instead of two

[OlivierB]

Hi Verizon team,

I’m a new customer and I just opened a multi-line account with two Bring Your Own Device lines. Both phones are eligible and were activated with new Unlimited Welcome plans.

On my first bill, I can see the $10 BYOD monthly credit applied to one line only (*7498), with the note “Credit 1 of 36 (-$350.00 remaining)”.

However, I also brought a second eligible device (*842), and the BYOD credit does not appear for that line. Both devices are non-Verizon phones, fully unlocked, and activated under the same conditions.

Can you please confirm if the $10/month BYOD credit should apply to each eligible line individually, and let me know if the second line will receive the same benefit?

I appreciate your help!

Thank you,

Olivier B.

[vzw_customer_support]

I want to first welcome you to verizon wireless I certainly understand wanting to make sure that your promotions are in order and I would like to help. A private note has been sent so that you can respond and we can discuss your account in more detail. 

-Bryan

[OlivierB]

Hi Bryan,

Thank you for the warm welcome and for taking the time to respond. I’ve seen your private message and just replied with the details of my issue. Looking forward to your help in resolving this BYOD credit situation for both lines.

Best,

Olivier B.

[SynthpopAddict]

Just an FYI, there are a lot of different people using the Vz customer support account on the forums, so whomever answers your PM is likely going to be a different person.  If you don't want to have to wait for your PM envelope to light back up, you can also try live chat through your Verizon account.  Sure hope they get the promo sorted for you.

[OlivierB]

Thanks for the heads-up! I followed up via private message and they were actually able to resolve the issue for me. Appreciate your help and support!