I have been a customer for about a week and would like to upgrade my phone. I tried it online and it is making me pay full price for the device. Is this normal? I dont believe Verizon did a credit check on me, I dont see it showing up on my credit report, I was told it would of been a hard inquiry on it.
Often the reduced prices on new phones state "new line only". Once you are an existing customer, the upgrade specials are often determined by your length of service. You could contact customer service to see if you qualify as you are a 'new customer'.
As for the credit check, they do a credit check when you set up a new account and that determines if you ned a deposit on the account itself and does not reflect for new phone purchases. To determine eligibility for specials and payment plans for phones, they run a soft check and it is based on how long you have been a customer and how well you pay your bill.