BYOD eGift Cards Never Received
JStenberg
Enthusiast - Level 1

I ported in two numbers on October 13th, 2022. These new lines met all the eligibility for BYOD eGift Cards (eligible Unlimited plans, non-Verizon devices, etc). After waiting two months, I called in and talked to someone who assured me I would be receiving the 'gift' cards within a week or two. It's now 6 weeks after that, and I still have not received them nor any communication from Verizon about them.

Would someone be able to look into this and see what the status of this is?

Thanks!

Re: BYOD eGift Cards Never Received
vzw_customer_support
Customer Service Rep

 

thank you for reaching out for help with your missing gift cards. Please send us a Private Message so that we can assist you with this matter. Thanks in advance! *Stephannie

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Re: BYOD eGift Cards Never Received
DSTFD
Enthusiast - Level 1

I also ported over a line in November 2022 and another in December 2022 and was told I would get two $500 egift cards, one for each line, withing 30-60 days via email. I never received the egift cards. I called Verizon in January 2023 and was told the egift cards would be sent within 7 days. After 10 days I did not receive the egift cards and called again.  I was told again the egift cards would be sent within 7 days. And again, after another 10 days I did not receive anything.

I called a third time in February 2023 and after being told twice that I would definitely receive the egift cards, I was told that I was ineligible for the promotion because it was not active when I ported over.  This is patently untrue.  The promotion was active and being heavily advertised at the time I ported over.  The promotion is what enticed me to switch from my then carrier.

I, too, would like to speak with someone about the status of the egift cards promised to me in exchange for bringing my own devices to Verizon during its promotion period.

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Re: BYOD eGift Cards Never Received
vzw_customer_support
Customer Service Rep

Please send us a Private Note, so we can assist you here regarding your eGift Card concerns. 

*Bee

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Re: BYOD eGift Cards Never Received
DSTFD
Enthusiast - Level 1

Can you advise how to send a private note or provide the appropriate email address or a link to do so?  Thank you

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Re: BYOD eGift Cards Never Received
vzw_customer_support
Customer Service Rep

Good day, DSTFD. We are happy to help you. I sent a private note to you, please review it at your convenience and reply to us there for further assistance.

 

Did you process the promotion correctly as per the instructions below:

 

1. Visit vzw.com/digitalrebatecenter and enter the Promo Code VZ22BYOD500 and purchase date. 

2. Enter the appropriate information. 

3. Submit the offer redemption within 30 days of activation. 

Verizon eGift card processed within 8 weeks of submission. 

 

-Antonio

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Re: BYOD eGift Cards Never Received
vzw_customer_support
Customer Service Rep

Hello! I am sending you a Private Note, now! 

*Shavonna

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