I know this question has been asked many times but there still isn't a clear answer. In fact, many customers have been charged back their rebate due to this problem. I've contacted customer service on the chat, by phone, and in the store so far and none of them understand the BYOD rebate terms and timeline...which is alarming.
I joined verizon, a year ago to this day, with the BYOD rebate on that same day. This rebate stipulates that you, as a customer, not change your phone plan or upgrade your device or cancel your plan for 12 months. I've met these requirements (or so I think I have) and received my rebate over 9 months ago. The issue here is I'm completely unsure when I can upgrade my phone or change my plan without incurring a charge back like many others have run into to.
According to the terms it says 12 months. Is this 12 months from activation date or 12 months from receiving the rebate? Why hasn't verizon set up a timeline tracker for customers to see when this end date would be? I imagine its so its customers fail to meet there undefined and vague requirement so then they, in the end, have to pay back this gift amount.
If there is anyone who can actually answer what date this 12 months start on and where to find that date, that would be fantastic. As someone who does a lot of research and due diligence, this has me completely in the dark and is infuriating I can't get a clear answer.
We're terribly sorry for the inconvenience. We want to make sure you get the information you need. Do you have more details about the promotion you qualified for on the BYOD? Was it for a new line of service? When did you activate the service?
~Ivone
The rebate was for 2 new lines of service a year ago. The Promo code was :VZ22BYOD50.
Stated on the rebate tracker - > Date Received : 11-3-22
This would be the same day I made the order for my phone plan, as noted in my order documents. We "activated" the phones shortly after this day. I imagine Verizon would have the information to tell me the exact date of activation but I guess this information is not kept in their database which I find highly unlikely.
We're here to help. Let us know if you need assistance. ~Peter
Thank you for those details. From the information provided, it sounds like you have surpassed the one-year mark. To be on the safe side, we can double-check for you. So we can best assist, we will be reaching out via Private Note.
-Lauren
Just to give you a clear answer as I am a Mobile Expert. It starts from the day of activation or in other words you would have to have the service active for 12 months. If so you have met the requirement and you can upgrade or change the plan as you please. If you get a charge back take it up with HR๐
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