Been waiting since February 8th for my e-gift cards for switching over.

[scripter01]

I transferred over 5 lines and was promised up to $800 per line to pay-off old phones. The total being around $2300 for 4 phones because one was already paid off. I have been dealing with customer service for months and countless wasted hours on hold with continuous excuses.  Anyone else have this where maybe I get a lawyer involved?

[vzw_customer_support]

Hey scripter01: Thank you for joining the Verizon family. We want you to be able to take full advantage of all qualifying offers and apologize that there's been a delay with redeeming the Pay Off Your Phone offer. Please allow us to assist you. Be on the lookout for a Private Note from us requesting additional details to get started.

-Christy

[scripter01]

Still waiting and Verizon has stopped replying to my questions and requests.

[vzw_customer_support]

Hello, scripter01, we can help you out with your offer! So we can better assist, we will be reaching out via Private Message.

-Lauren

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, we were able to file a ticket to help with the Pay Off Your Phone promotion. This process can take up to 4-6 weeks to complete. If you are experiencing difficulties in redeeming a qualifying promotion, please contact us as we may need to submit a ticket to correct the situation.

A great reference for our mobile rebates and promotions can be found here: https://www.verizon.com/support/device-rebate-faqs/

If you need help with this issue or something else, feel free to reach out to us for support. 

-John