Bring your own device promotion
TW37
Enthusiast - Level 2

I signed up for the Bring Your Own Phone promotion and Verizon refused to pay the 500.00 they promised.    Real simple,   I brought my own phone,  it was activated.    The representative said that was all I needed to do.    When I called and asked them to honor their promotion they said I had failed to register or some other nonsense.     This promotion is a ripoff.     It's real simple.    I brought my own phone,   it was activated and they refused to pay.      No one told me I had to register by a certain date to qualify for the promotion.      It is quite obvious that I was using my phone on their system.

Anyone else have a similar problem?

Total ripoff!!

Re: Bring your own device promotion
calivzw
Enthusiast - Level 2

Hi  @TW37 ,

You are not alone and this is fraud.  Verizon has no leg to stand on here -- they are denying rebates to those that qualified simply because they don't want to honor the terms they promised.  I have spent hours dealing with customer service trying to get this resolved.  

Customer service explicitly told me (in writing)  that my rebate was being processed in January.  Now, they are suddenly changing their tune and refusing to pay.

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Re: Bring your own device promotion
vzw_customer_support
Customer Service Rep

Thank you for reaching out to us today. Please message us directly to speak with a live representative. We would love the opportunity to resolve your concern.

*Carl

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Re: Bring your own device promotion
TW37
Enthusiast - Level 2

If you send me your contact information,   I will message you directly.

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Re: Bring your own device promotion
calivzw
Enthusiast - Level 2

Expect more of the same runaround.

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Re: Bring your own device promotion
TW37
Enthusiast - Level 2

You were right on that one.    They are still refusing to honor the promotion.

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Re: Bring your own device promotion
TW37
Enthusiast - Level 2

False advertisement and fraud.     

Re: Bring your own device promotion
TW37
Enthusiast - Level 2

I cancelled my account and switched to T-Mobile when they refused to honor the promotion.    Now they are saying that they can't pay me or honor the promotion because I'm no longer a customer.       Before that they said I failed to register for the promotion and it was too late to do so even though when I started service and asked a representative if I needed to do anything else to qualify for the promotion and I was told no.    And I didn't see anything anywhere that said I needed to register.     I was told that it was on the APP.   Well I don't use the APP,  so how would I know???

In any case it is really simple.    I brought my own phone,   I kept service for well over the required time and they never gave me the 500.00 that was promised in the promotion and I know I'm not alone.

It's Fraud,  plane and simple false advertising,  fraud.    They never intended to honor the promotion.   I wonder how many if any customers actually got the money?

 

 

Re: Bring your own device promotion
vzw_customer_support
Customer Service Rep

Hi! Please send us a private note, so we can help.

*Harley

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Re: Bring your own device promotion
TW37
Enthusiast - Level 2

I just did a private message with a customer service rep and they said that because I was no longer a customer (I dropped verizon because they wouldn't honor this promotion)    that they couldn't honor the promotion.    Before that when I talked to customer service reps from verizon they told me that I hadn't registered for the promotion.     When I signed up for the promotion there was no mention of registration.      I even asked the representative point blank if there was anything else I needed to do to make sure I got the 500.00 promised.    That representative said no,  you are all set up.

This promotion is a complete fraud.    False advertising.    How many representatives do I have to talk to for them to honor their promotion?