Signed up on 1/4/2003, last day of promotion, to upgrade 3 phones to iPhone 14pro. Should have gotten $400 rebate for phone plus full cost of 3 iPads and 2 Apple watches, all spread over 36 months. We are getting rebates that were offered under a subsequent promotion which are about $40-45 per month in the aggregate. Thus, over the 36 months we are being shorted about $1400-1600!
Multiple phone calls to Verizon have resulted in acknowledgement that this is Verizon's' error with absolute promises that situation will be corrected only to see no change in the billings.
Is there a billing ombudsman that can assist with this problem?
Oh, no! Dealing with promotional issues can be overwhelming, especially if you are missing credits. Our goal is to provide the support you need.
Remember, that you can always manage your account billing through your My Verizon: https://www.verizon.com/support/my-verizon/.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
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