Cannot receive text messages on OnePlus Nord N10
nded
Newbie

Recently transferred my Verizon sim card to a OnePlus Nord N10 and everything seems to work except receiving SMS text messages. I've tried calling the support number but it sends a security code via text that I can't receive, so that's a dead end. If anyone knows a way to fix this please advise.

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Ali106
Newbie

I am having the same issue with my Nord N200! I reached out to customer service but they wanted to send me a text message to verify something which is obviously the problem! They told me to call customer service, but the first thing customer service told me to do is restart my phone (which I have already done 10 times) but how am I going to restart my phone when that is what I am calling on.  I dont have the luxury of having 2 phone lines, sorry.  This is very frustrating! Any help would be greatly appreciated!

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vzw_customer_support
Customer Service Rep

@Ali106 ,

We're sorry that you're having so much trouble, but part of troubleshooting would require you to restart your phone at some point. That is why our automated system and reps would request that you try to use a different device to contact us from what is having the issue. You don't need 2 phone lines on your account to do that. As for being sent a text message, that's part of a verification we use to access your account. You also say that you have a OnePlus Nord N200, which is not a device that we offer direct support for. It is expected to work with our network, but we cannot guarantee how well that would be or if all features are compatible. With that said though, there's still a lot of missing information here that we'd need to know about. Are you using the texting app that came with your phone, or something else? If you cannot receive texts, are you able to send them without any issue? How is the rest of the phone, such as calls or data access?

-Russell

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marathonlance
Newbie

Same issue here with my new OnePlus Nord N10 phone and my wifes. All indications is that it is on verizon. I guess I will have to switch carries. The phones cost too much to eat them.

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vzw_customer_support
Customer Service Rep

Having a working device is a must. Let's work together and make sure you are able to use your devices. We are here to help. Can you provide us  more details regarding the exact issues that you are having? 

~Gina

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seateapea
Newbie

I have the same issue. Verizon started a ticket weeks ago and I have heard nothing since. Clearly this is a known issue, though. I am presently shopping for another carrier.

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mogulman
Newbie

We have had the same issues with a Oneplus Nord N10.  We find we can work around it by doing Airplane mode off and then back on.

 

Tried a new SIM, CDMA-LESS and talking to Verizon support.  Almost ready to give up on this phone or Verizon.   I wish Verizon and Oneplus could figure this stuff out.

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vzw_customer_support
Customer Service Rep

We never want you to give up on us. We would love to look into this with you. Did you purchase this device from us? Is the device compatible with our network? You can check here: https://www.verizon.com/bring-your-own-device/imei-esn-meid/ -Joe

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Same problem…good phone, what’s the problem with Verizon?  All I need is an excuse to switch to T-mobile…

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ppppsssss
Newbie

I just upgraded our wireless plan and ever since then, one of my OnePlus Nord N10's can't receive texts. I've spent hours on customer support already, only to be elevated to the advanced support, had to wait on hold for 50 minutes and then I got disconnected. 

Clearly these phones can and do work with Verizon. We've had them for a year and they haven't been problematic until upgrading my plan. My phone still works! It's my husband's who's doesn't. Same phone, same account. 

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vzw_customer_support
Customer Service Rep

Congrats on upgrading your plan. 

 

We're sorry to heaa that you're not able to receive text messages for one of your devices. We've also noted your reference to having worked with several of our team members to address and resolve this matter.

 

Verizon understands how extremely busy many of our customers are and we value your time. In instances like this and if the issue hasn't been resolved, via troubleshooting, a Trouble Ticket would be initiated.

 

Has a ticket been initiated for you?

-Robert C.

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ppppsssss
Newbie

I was told there was a ticket initiated. That was about a week ago. 

I spoke with a Tier 2 person today who transferred me to an advanced tech support person. He tried to transfer me to another advanced support person but I waited on hold for 50 minutes and then got disconnected. So who knows if there is still a ticket somewhere. No one gave me a link, I can't view a ticket anywhere. 

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vzw_customer_support
Customer Service Rep

 

having issues with your device is not what we want. I would be hapy to look for the ticket for you, and see what the progres is for the messages. *Rhonda

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tknee
Newbie

I have the exact same problem and have no idea what to do about it! 

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vzw_customer_support
Customer Service Rep

nded,

 

That's the last thing we want to hear. I know how important it is that your phone work great. We're glad to help get to the bottom of this. I've sent you a PM. Please respond when you are able to.

 

AndrewT_VZW

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