I opened a new account on 10/5 and, while at the Verizon store speaking with a Verizon rep, submitted for a $500 rebate for BYOD. As confirmed by that rep, I met all of the requirements. I received notification that the rebate was not submitted on a valid date, which is incorrect. I contacted Verizon on 11/3 and was told that they submitted for this to be fixed so I would get my rebate, and that I would hear in 8-10 business days. It's now been longer than 10 days and I've heard nothing. How can I actually get someone at Verizon to help me fix this error and give the promised rebate? Thank you.
Hello, mimija. Thank you for reaching out to us with your concern. I regret to hear that you are experiencing issues with the rebate that was expected at the moment of purchase. I will be sending you a private note so that we can work on your account together. ~Pamela