Create number transfer PIN

[cdindc]

I have a 3G device that no longer works. I purchased a phone with another carrier and want to transfer my number to the new phone. Since I can't generate a pin request from my old phone, I tried to do it thru my account on the web. That doesn't work since I am denied access to the page that requests a pin. I called verizon and after considerable time managed to create a transfer pin. My new phone won't accept it saying that it's invalid. I've done this twice with the same result. I called the new carrier and they said that the request to transfer was blocked by verizon. Any help would be greatly appreciated since I'm currently w/o phone service.

[vzw_customer_support · Accepted solution]

cdindc, We never want to see anyone leave the family. At the same time, we can relate to how important it is that you get the assistance you need. The following link will help you with your Port PIN: https://www.verizon.com/support/port-out-faqs/

-Arya