Customer Service

[DAHaynes]

If I could give 0 stars I would!

No help once they feel no more money can be bled from your pockets.

Despite upgrading to the highest plan, iPhone 15 model, and consistently running back and forth to the store, and confirming what was to be paid in the store at the time of pick up; I was told about an additional fee for the transfer of contents from the trade in to the new phone.

Oddly this “fee” was never mentioned previously. I felt super bamboozled as the manager, Christian tried to sell me this. He stated that the service fee was instituted in February 2024 . This information was initially stated by the rep whose name was not provided upon request, and who I originally said no, for him to just become dismissive and offering no compromise.

I find it unconscionable that a fee was required, which is a part of the “sale!” The rep and store got credit for the upgrades, the inventory for the phone. How do you fathom ,, advise that, it’s ok for me to “transfer the information myself?”

Help me make it make sense, if I wanted to do the transfer myself, i would had it “mailed to my house” after completing the process online!

This store was initially promising, but my experience today tops the cake for horrible customer service. Once I refused to pay the additional unwarranted fee, the rep and manager felt they could be dismissive since no additional money could be made.

This store is the WORST!

There have been repeat complaints about this location.  I believe more than a simple acknowledgement to our posts are necessary.  

I’ve been a long loyal customer of Verizon, however my experience was less than stellar, so much that I had to go to another store to complete the transaction.