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Delivery Incompetence
Enthusiast - Level 1

Be careful when using Verizon delivery to your home address! We've had an iPhone13 on backorder for 3 weeks and when they finally ship it, UPS delivers the package outside of the delivery window given.  We have to wait 3 more days for the next business delivery day because Verizon won't allow a signature release and UPS can't provide an accurate delivery window. Verizon home delivery is a terrible option! We've wasted countless hours waiting for our phone to arrive, not to mention the hours chatting and talking to Verizon and UPS agents who say they care, but don't do anything about their incompetence and poor customer service policies.