Failed Support Once Again
Dan-Escobedo
Enthusiast - Level 3

Yesterday spent three hours on the phone where they told me i was getting my 7 month wait for Trade-In credit resolved.  They said I would get an email yesterday and it still has never come.  Thinking that Im going to wait another month before I have to move to other resources to get the credit I was promised.

Moving to private messaging isnt working either…

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Re: Failed Support Once Again
vzw_customer_support
Customer Service Rep

It hurts my heart to hear that you feel that we have failed you. We never want that to be the feeling. I would like for us to take a closer look into the issue.

 

I apologize that the Private Message did not work. I will love to take another look at this for you. 

 

Please try clicking http://on.fb.me/KdwH96 again for us. 

 

-Roni

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