Gift Card
Ishannelltravels
Enthusiast - Level 1

I switched to VZ in May 2022. There was a promotion for bring your own device/transfer your line get $250 Visa gift card per line. I transferred 4 lines. My gift cards never arrived. I called customer service in August because I never received my gift cards. I was told to give it until October/November. It is December and 7 months later, no gift cards still. I went thru my app today to chat with someone named Sam. They asked about a code. When I told the rep I was never informed of a code, rep ghosted the chat.  I feel like I have been lied to, bamboozled.

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vzw_customer_support
Customer Service Rep

Hello Ishannelltravels. We know the importance of receiving your gift cards as promised. We're truly sorry for the overall experience when contacting us about this issue. Please send us a Private Note so we can take a closer look into this for you. 

-Tanisha

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