Gift card issue
Evilakita
Newbie

I went to use my gift cards and found out someone fraudulently used them and Verizon refuses to help

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5 Replies
vzw_customer_support
Customer Service Rep

Evilakita We're sorry to read about the issue with your gift cards and we're here to take a look. When did you get the gift cards? When did you try to use them? ~Peter

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Evilakita
Newbie

I got them 2 years I held onto them since they donโ€™t expire. I was going to use them last Xmas but didnโ€™t went to use them this Christmas and it says 0 balance .

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vzw_customer_support
Customer Service Rep

 

I'm sorry to hear your gift cards were stolen. If there wasn't an expiration date I recommend reaching out to your local law enforcement and seeing if they can assist you-Joe

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Evilakita
Newbie

They werenโ€™t stolen I had them in a fireproof box so no one stole them they were emailed to me and I printed the emails and put them in a fireproof box to keep them safe. So I do not know how anyone could have used them but I was told by Verizon someone used them in august and sept they could not tell me anything else as to where they were used or for what where anything was shipped to so I could take that info to law enforcement. Also I never received an email saying they were used . 

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vzw_customer_support
Customer Service Rep

We're so sorry for your issues. We recommend going to the following link and selecting the Contact Us option with our rebate department to see if they can further assist: https://www.yourdigitalrebatecenter.com/#!/

~Ivone

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