Internet is Slow, Ping is High, Speed Tests Fail

[sokolov22]

Zip: 85139
Device: Cradlepoint IBR-600B
Plan: Unlimited

Internet works, but is slow with high ping.  Streaming video is impossible.

When attempting to run speed test on verizon.com, the test fails with the error "Test timed out."

[sokolov22]

 

[vzw_customer_support]

sokolov22,

That would get old quickly. We want you to get the best possible service. When did this issue start? How has this device worked for you in the past?

-Andrew

[sokolov22]

This is my first time with Verizon service.  

The same device can also use a T-Mobile SIM card and has no issues.  Signal quality is not great for either T-Mobile or Verizon (likely because I live in Maricopa, AZ, rather than closer to Phoenix), but the T-Mobile SIM does not exhibit the same issue.

I will try to get the device to another location to see the problem persists.