I purchased two U11's. I have had two completely different experiences with each. My phone was activated first via Verizon Chat and the sim card from my M8. It worked for 2 days before it completely stopped receiving signal and kept giving an error message about the sim card. I first tried to solve this problem through Verizon chat but when nothing worked I was sent to the store for a new sim card. Unfortunately there was no change with the new sim card. I then went back to my old HTC M8 however I could not and still cannot receive calls or texts. I can make calls and send texts but I am not receiving them. I had to put in a ticket for this issue to be looked into. I am 24+ hours without the ability to receive calls or texts on my M8.
My daughters U11 was activated the same day as mine but about 5-6 hours later because her HTC M7 had a larger sim card. The new sim card was activated using my M8. It worked great but stopped receiving texts the same day my phone quit working. Today she began receiving texts again but then it stopped again. We have since installed the update and now everything is working.
The person that helped me at the Verizon store said that I will continue to have problems if there are ever any updates on my account. I was so frustrated that I didn't think to ask him what experience he has had to suggest it. I questioned the BYOD thing and was told it is for iphones. Maybe they should call it Bring Your Own iphone.
I appreciate everyone's postings on this forum. I have found them to be quite helpful. I hope someone finds this post helpful as well.
