Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 4/5/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I've been with VW for about 20 years now. I stayed with VW because they had excellent service all around for quite some time. Now, I'm having experience after experience of shoddy customer service, a much worse website, and they've also lost my trade in phone.
I have the submission ID, a photo of the label on the package right before I shipped it, and a tracking number. But now, there is no record of the label, no record of the shipping label, no record of anything, and they have revoked my trade-in credit.
I don't know what else a person can do to protect themselves other than hand my package directly to the person processing the trade in credit? What shall I do next time Verizon, drive to Fort Worth, TX to the Returns Processing Center at 4801 Mercantile Dr, Building 17, bring a notary with me, and have witnesses to prove that I dropped it off next time?
As soon as I can I'm out of here.
Keep us posted please. See how they will handle this.
Hello! I'm sorry to learn about your recent experience. We do want to make sure that you have nothing but stellar and world-class customer service. I would love to check the details of the trade-in of your cell phone. So we can get a better look at the details, I have sent you a Private Note. Please respond back to that message for me.
I will. I don't expect it to come to a positive resolution. Everything about this website, the way they are handling this, the way I've been hung up on by customer service, the way they lost my package, or allowed me to print a label they didn't pay for, or something?
They are riding on the positive energy this company generated when they actually had a good service.
We’re having the same issue. Did you ever get resolution?
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
Oh, no! We will love to help locate your trade in. Please DM us so we can get started.