Verizon sent me packaging and a label to send in my trade in phone. That was over 3 months ago, and I keep getting told that it's being processed. According to Verizon " the entire process generally takes 4 to 6 weeks"
Please either credit my account, or locate my phone and send it back.
I'm saddened you've been having this trade-in trouble. I've sent a Private Note so we can further assist.
-John
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