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Never received BYOD rebate notification

K10vz
Enthusiast - Level 1
โ€Ž03-14-2023 01:56 PM

I never received any notification from VZ with link to claim rebate for two devices I brought from Tmobile. One main reason to switch to Verizon was $1000 I would have received for my two devices

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calivzw
Enthusiast - Level 2
โ€Ž03-14-2023 05:02 PM

Hi  K10vz,

I'm sorry that I have to welcome you to this unfortunate club of those defrauded by Verizon. 

 Verizon did not send any instructions to claim the card and will refuse to honor their promotion by saying that you didn't claim it in time.   They will try to get you to waive your rights in exchange for a $10/mo credit (obviously much cheaper than the promised rebate).   At this point, I suggest you file complaints with the FTC, your state attorney general, and any other consumer protection agencies.

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vzw_customer_support
Customer Service Rep
In response to calivzw
โ€Ž03-16-2023 05:07 PM

I'm sorry to learn you are having issues with your account. The instructions should be on the receipt. Have you reaced out to us for assistance? -Dolores

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vzw_customer_support
Customer Service Rep
โ€Ž03-16-2023 02:05 PM

Hello, K10vz. I will be glad to assist you today with your rebate. Please send me a private message, to review your account information the most secure way. You care to Verizon, and we do not want to feel you this way. Also, I'm going to add you the link to check your rebate information. 

http://spr.ly/66073fppS.

 

>Jime

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