Never received rebate notification, text or email
EBote
Enthusiast - Level 1

We've ported over our family lines(5) from ATT back November mainly because of the rebate promo. The store rep said we are getting a notification on the app about the rebate, or email or text message. I downloaded the app right away thinking I don't want to miss that notification, 3 BYOD ($350 each) and 2 Switch up rebate ($200 each), $1550 total rebates. I've been checking almost everyday but never got any message about my rebates, so I called towards end of December and they informed me that there was no rebate submitted and it our promo has expired. I followed up with store rep, talked to Verizon support several times, they said they are escalating, but nobody has contacted me to try and resolve this for me. I will call and wait on hold for a long time with no resolution. The store who gave me wrong information when we completed the purchase will not help, Verizon support / escalation team will make me wait on phone for nothing, this is VERY FRUSTRATING!

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Re: Never received rebate notification, text or email
vzw_customer_support
Customer Service Rep

Hello, EBote. Thank you for reaching out today. Getting the rebates that you signed up for is a must. I would like to gather some clarifying details to ensure I best assist. 

What is the address of the store location that you visited? Have you contacted the Sales Rep or manager at this location? Please share any details you can from the store.

-Gina

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Re: Never received rebate notification, text or email
EBote
Enthusiast - Level 1

Yes, I’ve contacted the store several times, I’ve visited the store several times, the manager is refusing to help, his name is Israel, Tim, the sales rep is trying to help us a bit, hes contaced Verizon support with us to explain the situation, that he never instructed us to enroll for the rebates and wait for intstructions via notifications in the app, but I got no notifications of any form.. this is the store at Eastern in Henderson, NV

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Re: Never received rebate notification, text or email
vzw_customer_support
Customer Service Rep

Hi there! Sorry to hear you have faced so many issues trying to receive assistance from any of our teams. I will send you a private in order to continue this interaction. 

>Oscar

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