Disconnect a single line or cancel service
Check to see if you are eligible to disconnect a line through your My Verizon mobile account.
The Account Owner or an Account Manager can cancel single lines or your entire mobile account by calling Verizon Customer Service.
For the fastest resolution, please have the following information available to provide to our Customer Service team:
- Account Owner’s name
- Phone number
- Account PIN or last 4 of the Account Owner’s SSN
If you are spouse or dependent of service member who has passed away or been seriously injured please visit our Canceling Service as a Military Spouse or Dependent Under the SCRA page.
NOTE: If there is an outstanding Device Payment Agreement, you can pay off the remaining balance of your device on our Pay off your device page or it will appear on your next bill after the cancellation. If you are canceling service for a deceased family member's account, please visit our Deceased policy landing page for more details.
Hello, there! That's a lot of information! Are you wanting to cancel a line? Or is there any other issues we can assist you with? If so, please send us a Private Message, anytime, 24/7.