Online order gone wrong + new line
Natlew300
Enthusiast - Level 1

I was looking to add a new line to my existing family plan. I also needed a new phone for this line. It is for my Niece. Well somehow I added the new line and choose the phone I wanted, Galaxy 23. Long and short , even though I was working an pre occupied, I had a chat customer rep assisting me and answering questions. Well I added the new line to got a new number and they sent me a SIM card. Lol. No phone included. Apparently it was $0 because I was to bring own phone .

 

I went into the local authorized retailer today. They were 0 help. Told me to go into Corporate Verizon store. The thing is so he stated we added the new line and number in Sept 2023, and it was attached to an iPhone mini.. I have the order details in my email and Verizon app. It was ordered less than 2.5 weeks ago and the phone that is was attached too ( aka the free phone I choose- that doesn't exist- us Samsung Galaxy S23.

 

So we are paying for another line but since it's not activated but we have a number. My question is: can I place this SIM in any phone I purchase and it will work after short activation? Second question - since this new line and number were added but no phone ( can I fwd /use this number to get a free phone through another Carrier?? 

 

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Re: Online order gone wrong + new line
vzw_customer_support
Customer Service Rep

We're sorry to hear that you've had this experience with your online order. We want to make the purchase of a device exciting, and accurate. We'd love to help you with any concerns you might have. We're going to send you a Private Note so we can make sure everything is OK on that line and make sure we give you the correct information going forward.

~Jesse

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Re: Online order gone wrong + new line
vzw_customer_support
Customer Service Rep

 

I'm sorry we missed you. Please use this link to contact us: https://www.verizon.com/support/contact-us/  -Joe

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