Questions about adding a new line
mmentz02
Newbie

I currently have an existing line on my account but I’m wanting to take advantage of this online promotion and it requires adding a new line. If I were to add a new line and switch my phone to it. How do I go about terminating the existing line? 

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vzw_customer_support
Customer Service Rep

mmentz02, that is a great question. Before providing an answer we would want to review the account to ensure no negative consequences for terminating a line. We do not want you to have surprises when taking advantage of a promotional offer. Please reply to the following Private Message, and we will look at your account details from the private and secure chat.

-Deb

Ann154
Community Leader
Community Leader

@mmentz02 wrote:

I currently have an existing line on my account but I’m wanting to take advantage of this online promotion and it requires adding a new line. If I were to add a new line and switch my phone to it. How do I go about terminating the existing line? 


Are you wanting to keep the phone number from the existing line or drop it? Is it main line on the account? 

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.