Rebate Denied for BYOD
texaspi1
Enthusiast - Level 2

Maybe someone can help me. I submitted a rebate for $650 BYOD. I meet all of the requirements. A few weeks later, I decided to get a new phone and I think that messed up up my rebate even though the sales person said it wouldn't affect my rebate.

 

Well surprise surprise, my rebate has been denied because I don't have an eligible device. How do I get this rectified? Every time I call or chat I get the runaround and all they want to do is sell me equipment coverage instead of fixing my problem.

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vzw_customer_support
Customer Service Rep

Hello there texaspi1 and thank you for bringing this to our attention. We can understand your concerns about your rebate and we are here to help. A bit of information about our rebates is that you will still qualify unless you change the terms of the original agreement. So in this case, your rebate would remain as long as a new phone was not purchased. Once that took place, the original can no longer apply because the terms were changed when purchasing another phone. While this rebate would no longer be applied, we can check for anything else that might have been available when purchasing your new phone. What kind of phone did you purchase? When did you buy the new phone?-Candice

texaspi1
Enthusiast - Level 2

Candice, thank you for your reply. I see that now. The device I brought in needed to remain active for 45 continuous days. I should have re-read the terms myself. Instead, I relied on the word of an agent in the store, who in retrospect, was more interested in selling me a new phone rather than looking out for my best interests because I was told buying a new phone would not affect my rebate. Also, I just found out my employer discount does not apply to 5G plans so I won't be receiving that. As you can probably understand, I feel a little bit of bait and switch happened to me here.

 

I purchased an iPhone 12 Pro Max on July 14, 2021.

vzw_customer_support
Customer Service Rep

This definitely isn't the experience we want for you. Although I am glad to hear that you are now aware of the 45-day period, I certainly share your concerns about the employee discount. To confirm, what plan are you under? -Lorenzo

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texaspi1
Enthusiast - Level 2

I have two lines with Play More Unlimited 5G UW and one line with Start Unlimited.

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vzw_customer_support
Customer Service Rep

texaspi1, we've built the Unlimited plans to be a great value. Though the Unlimited plans are not eligible for employer discounts or corporate plan discounts. You can save $10/mo per phone and stay on the best network when you enroll in Auto pay and paper-free billing (Debit cards, home banking and e-Checks) The employee corporate discount offers great benefits, such as the 25% discount when you purchase accessories. 

There are other discounts you may qualify for. Please use this link to see if you qualify.

https://www.verizon.com/support/how-to-use-discount-registration/?adobe_mc=MCMID%3D04389906065395130... I sent you a Private Note. Please respond at your earliest convenience. 

JacobG_VZW

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texaspi1
Enthusiast - Level 2

The original phone (BYOD) was activated on June 24. The new phone was purchased July 14.

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vzw_customer_support
Customer Service Rep

As our valued customer, your account concerns are our concerns and we’re here to assist you in any way we can. Verizon takes protecting our customer’s personal and account information very seriously.

 

Since we will need account-specific details from you, we’ve sent you  a Private Message on this topic:

 

http://spr.ly/6609yIpBT

 

-Robert C.

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mgmeilleur
Newbie

I just experienced the same issue!!  We applied for a $350 BYOD rebate.  Brought an iphone 7 over to Verizon, long time customer with 2 other lines.  After about 3 weeks, the phone was dropping calls and your couldn't hear anyone else.  Decided to purchase an iphone 12 through verizon - we activiated it on day 38!  Missed the 45 day period by 7 days.  So now we have 3 lines, all on unlimited plans, and they won't pay the rebate.  On to another phone company maybe???

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texaspi1
Enthusiast - Level 2

Yes, I finally went back and reread the terms to find that 45 day provision. My issue is that an in store rep assured me upgrading to a new device would not affect my rebate. He either lied or was incompetent. I’m not happy about this as it was $650 rebate I missed out on and they offered me nothing as a consolation. 

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vzw_customer_support
Customer Service Rep

We can understand your frustration regarding the rebate.  As consumers ourselves, we would wont assistance on the matter tooo, we are here for you and want to help in any way we can.  Can you please send us a Private Message?  *Lisa

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jmsky2022
Enthusiast - Level 2

2 years later, I find myself in the same boat: "No, you don't qualify at this time because you didn't fill out the form on time"
I moved 5 lines from ATT and brough 3 devices.
Verizon agent at the store took over my account and filled out everything, on my behalf.

A month and a half later "Sorry too, late. You didn't click the button on time"...

Here goes $1,500 Verizon stole from me. When I asked "What does it take to cancel?"
"It takes nothing, just go across the street"..at least that was the gist of it. 
So disappointed...

vzw_customer_support
Customer Service Rep

We want you to get the most from any promotional offer, jmsky2022. If you don't mind, what promotion or rebate offer are you referring to specifically? When did you originally switch your service over to Verizon Wireless? Looking forward to hearing back.

-Chris

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jmsky2022
Enthusiast - Level 2

$500 BYOD.
I brought 3 back in May

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jmsky2022
Enthusiast - Level 2

2 years later, I find myself in the same boat: "No, you don't qualify at this time because you didn't fill out the form on time"
I moved 5 lines from ATT and brough 3 devices.
Verizon agent at the store took over my account and filled out everything, on my behalf.

A month and a half later "Sorry too, late. You didn't click the button on time"...

Here goes $1,500 Verizon stole from me. When I asked "What does it take to cancel?"
"It takes nothing, just go across the street"..at least that was the gist of it. 
So disappointed...

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vzw_customer_support
Customer Service Rep

Hello, jmsky2022. We are very sorry to hear about this concern with receiving the rebate. We certainly want to help going forward in every way that we can. Please send us a private message. 

-Brett

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vzw_customer_support
Customer Service Rep

Let take a look into this rebate with you. Please send a Private Note. 

*Gen

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ws10
Enthusiast - Level 2

Their agent specifically told me that there was nothing for me to do, other than agreeing to sign on with Verizon & being our own devices. They didn't make good on ours either. I don't think Verizon is the kind of service provider with whom I want to stay connected.

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vzw_customer_support
Customer Service Rep

ws10, we always want for you to get the promotion you deserve. We have sent you a Private Note to look into this further.

-Christine

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ws10
Enthusiast - Level 2

I had the same issue however I never changed my plan. Verizon promised $500 rebate via a gift card however never made good on it. I brought my own three devices. I never changed plans. My husband and I have discussed just canceling and going back to my previous provider directly because of this.

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