Rebate Escalation
reevejf21
Enthusiast - Level 1

I brought my iPhone from AT&T to Verizon at the end of January. I clicked on the BYOD promotion, completed my order online, and never received any information on how to redeem. I called CS this morning and received the code I never got, but since its one week past my 30 days, I am out of luck on the promo. 

I never received anything on this, how do I escalate so I don't lose out on my $500. 

Re: Rebate Escalation
vzw_customer_support
Customer Service Rep

reevejf21, we're shocked that you've run into this situation. Whenever you do a rebate promotion, we always email you details surrounding what needs to be done. With it being this far outside of the time frame, there isn't much we can do. I have sent you a Private Note about this. Please meet us in the Private Note to continue.  -Alicia

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Re: Rebate Escalation
TremorRZ
Enthusiast - Level 3

"We are shocked?" If you mean we are deviously cackling while petting a cat, I totally believe that. Add me to the list of people owed a rebate, but unlike the others, I'm not going to waste my time chasing 1 down. T-mobile offered to bail me out of my contracts to switch, say goodbye to 400 per month, all cuz you didn't want to pay 500 once

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Re: Rebate Escalation
vzw_customer_support
Customer Service Rep

That is not the way we want you to feel, this is never the experience we want to provide, we have policies to follow when handling a rebate. Please, send us a private note, so we can check more information on your account. We are always here to help!

>Daniela

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