Rebate Issue
sfouquette
Enthusiast - Level 1

Brought 5 phones over to Verizon in September 2022.  Was told we'd received $200 per phone ($1,000) in gift cards in the mail within the next 2-3 months.  Started calling at month three wondering where my giftcards were.   Waited on hold for over 1.5 hours to be transferred to 3 different departments and then back to the original department I contacted.  Ended up calling the store we bought the phones from and they indicated they couldn't do anything...they were under new management.  Told them that was not OK.  Went to a different store yesterday and was told Verizon doesn't send giftcards in the mail and there was a rebate process.  The gentleman gave me the process of how to file for this rebate but it doesn't recognize the rebate code because it goes back to September 2022.  I was NEVER told I had to complete any type of rebate form to begin with.  Again, I was told..."JUST BE PATIENT, THE GIFTCARDS WILL COME IN THE MAIL".  Trying to get $1000 in giftcards or rebates has been a nightmare.  Any suggestions?  I was sold a complete lie.  How is this legal?

Tags (2)
Re: Rebate Issue
vzw_customer_support
Customer Service Rep

Hi! Thanks for commenting. We are sorry to hear about the lost of your rebates and would be happy to look into it. Please send us a Private Note, to take a closer look. 

*Latecia

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Re: Rebate Issue
Oenology
Enthusiast - Level 1

Different date and only 4 lines but same story. I'm noticing a pattern...

 

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Re: Rebate Issue
vzw_customer_support
Customer Service Rep

Hello, Oenology, I'm sending you a private note in order to review this. I'm sorry to hear that you weren't properly informed of the rebate process, but I will be happy to make this right.

>Eduardo

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