Brought 5 phones over to Verizon in September 2022. Was told we'd received $200 per phone ($1,000) in gift cards in the mail within the next 2-3 months. Started calling at month three wondering where my giftcards were. Waited on hold for over 1.5 hours to be transferred to 3 different departments and then back to the original department I contacted. Ended up calling the store we bought the phones from and they indicated they couldn't do anything...they were under new management. Told them that was not OK. Went to a different store yesterday and was told Verizon doesn't send giftcards in the mail and there was a rebate process. The gentleman gave me the process of how to file for this rebate but it doesn't recognize the rebate code because it goes back to September 2022. I was NEVER told I had to complete any type of rebate form to begin with. Again, I was told..."JUST BE PATIENT, THE GIFTCARDS WILL COME IN THE MAIL". Trying to get $1000 in giftcards or rebates has been a nightmare. Any suggestions? I was sold a complete lie. How is this legal?
Hi! Thanks for commenting. We are sorry to hear about the lost of your rebates and would be happy to look into it. Please send us a Private Note, to take a closer look.
Hello, Oenology, I'm sending you a private note in order to review this. I'm sorry to hear that you weren't properly informed of the rebate process, but I will be happy to make this right.