We switched to Verizon a year and two months ago, enticed by the promise of receiving a $240 gift card per line within 8 weeks after activating our service, which was documented in a conversation screenshot. We expected these gift cards to appear in our account, but upon checking, they were nowhere to be found. Today, when I contacted an online customer service agent about the missing rebate, they initially claimed no records existed. After persistent discussions, they acknowledged the deal but requested proof that I hadn't been required to take additional steps to claim the gift cards or possess a specific code. Unfortunately, I couldn't provide such evidence. Despite having a screenshot, they refused to accept an email of it. Requesting to speak with a manager or supervisor was denied, stating the supervisor supported the agent's decision. They suggested I hadn't previously raised this issue, and questioned why I waited to inquire. Even after they claimed to have checked account records, they failed to locate the offered deal.
Additionally, in all my experiences switching services and receiving promised gift cards, I've never encountered a situation where further steps or specific codes were necessary to claim the incentive. The assurance of a straightforward gift card after switching was one of the reasons we chose Verizon. This unexpected demand for additional proof or steps feels contrary to the usual industry practice, adding to the disappointment and disbelief in Verizon's handling of this matter.
Discovering similar issues in the community forums left me feeling misled and deceived. Such experiences are disappointing, especially from a reputable company like Verizon. Regrettably, I intend to cancel my service soon.
