We switched to Verizon a year and two months ago, enticed by the promise of receiving a $240 gift card per line within 8 weeks after activating our service, which was documented in a conversation screenshot. We expected these gift cards to appear in our account, but upon checking, they were nowhere to be found. Today, when I contacted an online customer service agent about the missing rebate, they initially claimed no records existed. After persistent discussions, they acknowledged the deal but requested proof that I hadn't been required to take additional steps to claim the gift cards or possess a specific code. Unfortunately, I couldn't provide such evidence. Despite having a screenshot, they refused to accept an email of it. Requesting to speak with a manager or supervisor was denied, stating the supervisor supported the agent's decision. They suggested I hadn't previously raised this issue, and questioned why I waited to inquire. Even after they claimed to have checked account records, they failed to locate the offered deal.
Additionally, in all my experiences switching services and receiving promised gift cards, I've never encountered a situation where further steps or specific codes were necessary to claim the incentive. The assurance of a straightforward gift card after switching was one of the reasons we chose Verizon. This unexpected demand for additional proof or steps feels contrary to the usual industry practice, adding to the disappointment and disbelief in Verizon's handling of this matter.
Discovering similar issues in the community forums left me feeling misled and deceived. Such experiences are disappointing, especially from a reputable company like Verizon. Regrettably, I intend to cancel my service soon.
Hello, SafaeElb, I'm sorry to hear you ran into an issue where you haven't received your switcher rebates. So we can best assist, we will be reaching out via Private Message.
-Lauren
Urgent: Unresolved Issue with $200 Gift Cards - Financial Struggles Amplify Concern
Hello Verizon Community,
I hope this message finds you well. I'm writing with a deep concern regarding the non-receipt of the two $200 gift cards promised upon switching to Verizon in December. Despite being informed that I would be contacted after 65 days, no communication has been received.
My girlfriend and I, both on the same plan, made the switch together, anticipating the financial relief these gift cards would bring. Unfortunately, the absence of these funds is significantly impacting our current situation, as we're facing financial struggles.
The importance of these gift cards goes beyond a mere incentive; they were a crucial factor in our decision to switch to Verizon. As active members of this community, we seek resolution and kindly request immediate attention to this matter. Your prompt assistance would greatly alleviate our financial challenges.
Thank you for your understanding and swift action in addressing this issue.
Sincerely,
Ben k
Benogotti2k, we want to help you with your two Verizon gift cards. Let's figure out what's going on. Did you submit a rebate or have tracking numbers for the gift cards?
~Jesse
Also just switched and can't seem to get support chat directed to anyone to figure out the gift card business. A huge reason we switched was the promise of $200 gift cards per line.
Hello, Dylch. Help is here. We are overjoyed to hear you have joined our network and want to do all we can to assist you with your promotion concerns. Please tell us more. What type of gift card is it meaning, is it a Verizon gift card? Have you checked the online My Verizon account for the redemption process?
-Natasha
Never got my $200 rebate I was to receive after making some costly additions and changes to my account. I also canโt access the free HBO Max I was to get when I switched to Verizon home internet. What a disappointment. I was told Iโd get the rebate when the first bill was due on 12/30/24. Verizon took the payment from my account and never delivered my rebate. The confirming email from Verizon when I signed up to access my rebate said I would get it on 12/30/24. I still have the email. I canโt even track the status of the rebate. What a rip off. Iโve been a loyal customer for years and now will need to switch. They should not promise things they arenโt planning on delivering.
Hello. I'm sorry to hear about your experience. We thank you for the oppurtunity to assist in getting your rebate and accessing your HBO Max.I'm sending you a private message to get more detail. Thank you. -Will
Just checking in; do you still need assistance with this issue?
-Cait
I had an online chat with James today who sent me a new email link to get my rebate and the link doesnโt work. Iโm getting the same message as I did before when I tried. This is frustrating.
We are sorry to read that the link is not working. I have provided a new link for you and if there are any issues, please send us a Private Message. http://spr.ly/6604aXO00 -Bryan
I'm experiencing the same issue as everyone else here. Was enticed with giftcards to switch from T-Mobile on 12/20/24. Never received a promo code and haven't received the cards
DinVa, we're here for you and we want to provide you with support and ensure you are able to redeem this offer for switching with us! Let me send you a private message to provide you with support.
-Art
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