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We have 2 phones we are bringing from Xfinity Mobile and when signing up with Verizon they took all the info for the phones and said they were transferable. My husband and I have now spent around 8 hours between chats, phone calls and in-stores visits to try and get our iPhone 13s switched over. We’ve done the whole PIN number thing, talking to the Port Center, etc. At this point Xfinity says it’s Verizon and Verizon says it’s Xfinity and we don’t know what to do. We got physical SIM cards at the store because the eSIM didn’t seem to work. Verizon told my husband that Xfinity needs to “unlock” the software on the phone so that the phone can be activated with Verizon but when I talk to Xfinity they say they’ve done everything and the numbers have been released. This has been going on for 2 weeks now and we are at our wits end. No service on either phone and my husband needs his for his business. He was told the only other way to do it would be to backup the phone and reset to factory settings which he did and it still won’t work. Does anyone have any ideas?
Hello, Brickwall524, I'm sorry to hear your transition to Verizon hasn't been as smooth as it expected. We can help take a closer look at what's causing this issue. So we can best assist, we will be reaching out via Private Message.
-Lauren
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