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Verizon is a criminal genius - YOU ARE CAUGHT IF YOU SIGN AGREEMENTS
HELENSONGY
Newbie
‎10-12-2022 04:36 PM

I enrolled "5G Do more" 2 months ago, the sales person told me it's $90/monthly + 500 rebates (bring your own device). 

After I enrolled the autopay, here is my bill --- " $217.08"  !!!!!!   NOT "$90" + Tax

Here is the explanation from Verizon Customer Service:

1. One time upgrade fee - $35 2. 5g Do More plan cost - $90

  1. 5G Home Plus - $74.84 + $80

"It's not an additional Internet, it's the plan for your 5G home connection."

"It's just same like that when you buy a device and buy a plan for it to use telecom services."

 

 

 

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vzw_customer_support
Customer Service Rep
‎10-14-2022 04:42 PM

 

Hello, HELENSONGY. We appreciate your feedback regarding our plan charges. I will send you a private note to follow your situation. 

>Elias

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