Verizon will not connect me to a supervisor

[Kagil]

I am at a loss of what to do

I switched to Verizon in October. Right before I switched we got the iPhone 16 through our carrier. We moved and had limited service so I called Verizon. I had 2 options, either return the phones I had just bought (it had been less than a week) and get them through Verizon to get the phone credit or get a bring your own device credit on the bill over 36 months. I did the math and decided it was about the same and went ahead porting 2 phone numbers over. Fast forward to now I am still fighting to get this credit applied to my account. I cannot get connected to a supervisor and have spent hours on calls/chat. What do I do at this point? Do I need to cut my losses and go somewhere else? I just want my bill credit and to stop being told one thing and hearing another. We live on a military base and Verizon is the only carrier that gets service. I am so beyond frustrated.

[vzw_customer_support]

Hello Kagi, we want to make sure you are receiving the promotions that you qualified for.  So we can better assist, we will be reaching out via Private Message. -Dee

[vzw_customer_support · Accepted solution]

Resolution Update: By partnering with support, I see the appropriate ticket to address the promotion issue has been applied. If you’re having trouble getting your full promotional value, some common issues can include these items. Not meeting the promotional requirements of the offer. An error with the promotion system. Or the redemption process hasn’t been completed.

For anyone who has a device promotional issue, we recommend reviewing our Device Deals & Promotional FAQ: https://www.verizon.com/support/device-deals-faqs/

If you’re still having any issue, please contact us for support.    

-John