Volkswagen built in Wifi w/ Verizon Service
jmcgarvey36b
Newbie

Bought a 2020 VW Atlas Cross Sport with a built in Verizon wifi and 1G trial for 30 days.  I am trying to add the IMEI number to my Verizon Wireless account.... but Verizon says that no plans are available for this device...  Its crazy because if obviously has the trial plan and the Volkswagen site will allows me to buy Verizon internet for the device in 30 day chunks for $20 a month.  Why can't I just the device to my account?  Tried to call, but the wait times were horrible. Tried the chat, but the guy called "Bud" and told me he had no idea what I was talking about.

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Re: Volkswagen built in Wifi w/ Verizon Service
Tigerstep
Specialist - Level 3

I wouldn't bother with the hold. The IVR will route you to someone who only deals with cell phones and other connected devices -- not cars. You'd be met with confusion followed by a transfer to potentially the wrong dept. I'd contact VW and ask for the Verizon number associated with that service so you aren't wasting your time.

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Re: Volkswagen built in Wifi w/ Verizon Service
jmcgarvey36b
Newbie

Appreciate the reply... we will try VW.

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Re: Volkswagen built in Wifi w/ Verizon Service
vzw_customer_support
Customer Service Rep

jmcgarvey36b, thanks so much for reaching out to us about this. I hope you are enjoying your new vehicle. The Connect Car is an essential feature to have, and my goal is to make sure it is working properly. Connect Car can be used with your current plan. You will need to reach out to Verizon Wireless Telesales @ 866-704-7172 for further assistance with adding it to your plan. Does this help?

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