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4G 10 gig issue..switches to less quality
johnmac112259
Member

Will an an antenna help the wifi speed I have seen some antenna's that are suppose to boost the signal, will this help for streaming? I have pureflix and before I hit the 10 gig threshold, it worked great, now I only can hear the audio from the stream, the video does not come on. I am using an Apple TV and it is the latest generation.

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Re: 4G 10 gig issue..switches to less quality
Ann154
Expert
Expert

An antenna won't improve the speeds. You could consider changing the plan for that device only to a tiered data only plan for you to get the full data allowance each month for that device.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: 4G 10 gig issue..switches to less quality
vzw_customer_support
Customer Support

johnmac112259, I know the importance of having a data plan that fits your usage needs. To ensure a quality experience for all customers on unlimited, your Internet Device LTE connection will be reduced to 3G-like (up to 600 Kbps) speeds after 10GB of 4G LTE usage. The 10GB cap applies per line and you will continue to receive 3G speeds until your next bill cycle. We're happy to look at options if you require more than 10GB of 4G speed. Let us know if that's something you'd like to explore. You can also learn more about the unlimited plan here: http://vz.to/2lUAxL0

La’SindaT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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