4G Jetpack not working with my Dell Vostro 1500 (works fine with my desktop)

[Kayto]

When I had the 3G mifi the laptop connected fine, but I have been unable to connect to the internet using the 4G jetpack, and at the suggestion of someone else, realize that it may be due to a difference between using WPA or the newer WPA2.  I don't know how to change this, especially because I found the settings on my Windows 7 Dell desktop, but when I tried to change to the WPA personal, I lost connection.  I need to be able to use both computers via the jetpack.  Please help with this!  PS already took to local verizon wireless, they could not help me

[evdotech]

On the jetpack change your Cipher Type to TKIP or lower your security to WEP.

Some devices have issues connecting to WPA Cipher Type AES

[vzw_customer_support]

Kayto, let's make sure we get your internet working on both of your computers. Here is how to change the security settings online for our Jetpacks http://bit.ly/QYOwue. Try different settings to see which works for both of your computers.

Let me know if you need additional assistance.

MarquiaF_VZW
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