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4G LTE 4510L hotspot/mifi device won't stay connected
pikko
Member

I just got the device today, called the number, followed the instructions, got everything put together and turned on.  I was able to get everything to turn on and connect to my iPad, but the connection on the MiFi device itself continually switches from connected to dormant.

 

Sometimes, after restarting the MiFi device, it won't even connect.  It will just say connecting until I turn it off.  Anyone have any suggestions or did I get a bad device?

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1 Solution

Correct Answers
Re: 4G LTE 4510L hotspot/mifi device won't stay connected
EdW_VZW
Verizon Employee

Hi Pikko,

 

I am glad that you were able to get the 4G LTE 4501L device working again. As far as being locked in a non-existent LTE signal, the device would try to out onto the network to establish a connection depending on your coverage area. Here is a helpful link that can be accessed to see if the area where you are located in using the  4G LTE 4501L device has 4G coverage or extended coverage. The link is: http://www.verizonwireless.com/b2c/CoverageLocatorController?requesttype=NEWREQUEST. Please fill in the location areas, select 4G on the radio button and then the red box search. If the coverage area is on a boarder line of 4G coverage and/or extended 4G coverage, that maybe why the device is in the a non-existent LTE signal state in trying to connect.

View solution in original post

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
danab
Member

I have the same problem.  Wintel on XP.  Device disconnects for no reason about every five minutes.  Had the original Mifi 2200 and after half day of troublshooting it worded non-stop.  "Upgraded" to the mifi 4g LTE and the stinkin thing drops out every five minutes.

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
pikko
Member

It goes to "dormant" from connected about every 5 seconds.  Can't even browse a single web page.  Very upsetting.

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
pikko
Member

...  I'm glad VZW has a nice trial/return period.  I'm going to give this thing a workout from hell this week.  I plugged it in to my PC at work to charge it for an hour or so, thinking maybe the battery just needed some juice.  Finally got it to work. 

 

Now it just tries to lock on to a "non-existent" LTE signal.  Maybe some network problems in my area?

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
pchelper
Member

I had the same problem till I reset the device with a paper clip. Now it just goes dormant two or three times a day so I connect to http://192.168.1.1/ then use the password admin. The pull down diagonostics from the menu allows tou to recycle the device from you pc. Then you have to right  click on the  netywork icon on the far lower right of your screen and click on  troubleshoot. This sets thing back to normal. 

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
EdW_VZW
Verizon Employee

Hi Pikko,

 

I am glad that you were able to get the 4G LTE 4501L device working again. As far as being locked in a non-existent LTE signal, the device would try to out onto the network to establish a connection depending on your coverage area. Here is a helpful link that can be accessed to see if the area where you are located in using the  4G LTE 4501L device has 4G coverage or extended coverage. The link is: http://www.verizonwireless.com/b2c/CoverageLocatorController?requesttype=NEWREQUEST. Please fill in the location areas, select 4G on the radio button and then the red box search. If the coverage area is on a boarder line of 4G coverage and/or extended 4G coverage, that maybe why the device is in the a non-existent LTE signal state in trying to connect.

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
deloswilbur
Member

EDw_VZW are you kidding?  You say you are glad he got his problem fixed now that it's only going dormant 3-4 times a day?  Why don't you guys actually fix the dormant problem that appears to have been around now for years but is getting worse with 4G(LTE)?

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
revera
Member

I'm having problems with this device going dormant too quickly and frequently. I use it not only for internet access but also as router for my home network so this dormancy issue is interfering with printer and file sharing tasks.

Anyone know how to fix this?

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
revera
Member

I agree with deloswilbur. A solution is not a "partial solution". I would like to know how to prevent the device from going dormant at all since I use my device for my home network as a router.

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Re: 4G LTE 4510L hotspot/mifi device won't stay connected
revera
Member

Here is an entry from the system log, demonstrating how often this device goes dormant. Any suggestions?

06/11/11 02:56:38pm> HDR/EvDO Out of Dormant State

System Log> HTML Version 25.
06/11/11 03:18:55pm> Current Time
06/11/11 03:18:28pm> HDR/EvDO in Dormant State
06/11/11 03:18:15pm> HDR/EvDO Out of Dormant State
06/11/11 03:18:06pm> HDR/EvDO in Dormant State
06/11/11 03:17:59pm> HDR/EvDO Out of Dormant State
06/11/11 03:17:27pm> HDR/EvDO in Dormant State
06/11/11 03:17:14pm> HDR/EvDO Out of Dormant State
06/11/11 03:17:07pm> HDR/EvDO in Dormant State
06/11/11 03:17:00pm> HDR/EvDO Out of Dormant State
06/11/11 03:16:39pm> HDR/EvDO in Dormant State
06/11/11 03:16:31pm> HDR/EvDO Out of Dormant State
06/11/11 03:16:21pm> HDR/EvDO in Dormant State
06/11/11 03:16:14pm> HDR/EvDO Out of Dormant State
06/11/11 03:16:07pm> HDR/EvDO in Dormant State
06/11/11 03:15:59pm> HDR/EvDO Out of Dormant State
06/11/11 03:15:50pm> HDR/EvDO in Dormant State
06/11/11 03:15:42pm> HDR/EvDO Out of Dormant State
06/11/11 03:15:34pm> HDR/EvDO in Dormant State
06/11/11 03:14:58pm> HDR/EvDO Out of Dormant State
06/11/11 03:14:54pm> HDR/EvDO in Dormant State
06/11/11 03:14:46pm> HDR/EvDO Out of Dormant State
06/11/11 03:14:44pm> HDR/EvDO in Dormant State
06/11/11 03:14:33pm> HDR/EvDO Out of Dormant State
06/11/11 03:14:27pm> HDR/EvDO in Dormant State
06/11/11 03:14:19pm> HDR/EvDO Out of Dormant State
06/11/11 03:14:15pm> HDR/EvDO in Dormant State
06/11/11 03:14:06pm> HDR/EvDO Out of Dormant State
06/11/11 03:14:04pm> HDR/EvDO in Dormant State
06/11/11 03:13:57pm> HDR/EvDO Out of Dormant State
06/11/11 03:13:51pm> HDR/EvDO in Dormant State
06/11/11 03:13:27pm> HDR/EvDO Out of Dormant State
06/11/11 03:13:24pm> HDR/EvDO in Dormant State
06/11/11 03:13:09pm> HDR/EvDO Out of Dormant State
06/11/11 03:13:01pm> HDR/EvDO in Dormant State
06/11/11 03:12:54pm> HDR/EvDO Out of Dormant State
06/11/11 03:12:49pm> HDR/EvDO in Dormant State
06/11/11 03:12:29pm> HDR/EvDO Out of Dormant State
06/11/11 03:12:25pm> HDR/EvDO in Dormant State
06/11/11 03:12:06pm> HDR/EvDO Out of Dormant State
06/11/11 03:12:04pm> HDR/EvDO in Dormant State
06/11/11 03:11:52pm> HDR/EvDO Out of Dormant State
06/11/11 03:11:49pm> HDR/EvDO in Dormant State
06/11/11 03:11:27pm> HDR/EvDO Out of Dormant State
06/11/11 03:11:26pm> HDR/EvDO in Dormant State
06/11/11 03:11:08pm> HDR/EvDO Out of Dormant State
06/11/11 03:11:02pm> HDR/EvDO in Dormant State
06/11/11 03:10:55pm> HDR/EvDO Out of Dormant State
06/11/11 03:10:51pm> HDR/EvDO in Dormant State
06/11/11 03:10:42pm> HDR/EvDO Out of Dormant State
06/11/11 03:10:40pm> HDR/EvDO in Dormant State
06/11/11 03:10:31pm> HDR/EvDO Out of Dormant State
06/11/11 03:10:25pm> HDR/EvDO in Dormant State
06/11/11 03:10:16pm> HDR/EvDO Out of Dormant State
06/11/11 03:10:07pm> HDR/EvDO in Dormant State
06/11/11 03:09:48pm> HDR/EvDO Out of Dormant State
06/11/11 03:09:45pm> HDR/EvDO in Dormant State
06/11/11 03:09:36pm> HDR/EvDO Out of Dormant State
06/11/11 03:09:35pm> HDR/EvDO in Dormant State
06/11/11 03:09:13pm> HDR/EvDO Out of Dormant State
06/11/11 03:09:09pm> HDR/EvDO in Dormant State
06/11/11 03:06:28pm> HDR/EvDO Out of Dormant State
06/11/11 03:06:23pm> HDR/EvDO in Dormant State
06/11/11 03:06:09pm> HDR/EvDO Out of Dormant State
06/11/11 03:06:02pm> HDR/EvDO in Dormant State
06/11/11 03:05:43pm> HDR/EvDO Out of Dormant State
06/11/11 03:05:39pm> HDR/EvDO in Dormant State
06/11/11 03:05:32pm> HDR/EvDO Out of Dormant State
06/11/11 03:05:26pm> HDR/EvDO in Dormant State
06/11/11 03:04:28pm> HDR/EvDO Out of Dormant State
06/11/11 03:04:19pm> HDR/EvDO in Dormant State
06/11/11 03:04:09pm> HDR/EvDO Out of Dormant State
06/11/11 03:04:06pm> HDR/EvDO in Dormant State
06/11/11 03:03:33pm> HDR/EvDO Out of Dormant State
06/11/11 03:03:29pm> HDR/EvDO in Dormant State
06/11/11 03:03:14pm> HDR/EvDO Out of Dormant State
06/11/11 03:03:13pm> HDR/EvDO in Dormant State
06/11/11 03:02:45pm> HDR/EvDO Out of Dormant State
06/11/11 03:02:35pm> HDR/EvDO in Dormant State
06/11/11 03:02:21pm> HDR/EvDO Out of Dormant State
06/11/11 03:02:18pm> HDR/EvDO in Dormant State
06/11/11 03:02:11pm> HDR/EvDO Out of Dormant State
06/11/11 03:02:10pm> HDR/EvDO in Dormant State
06/11/11 03:01:48pm> HDR/EvDO Out of Dormant State
06/11/11 03:01:41pm> HDR/EvDO in Dormant State
06/11/11 03:00:46pm> HDR/EvDO Out of Dormant State
06/11/11 03:00:27pm> HDR/EvDO in Dormant State
06/11/11 03:00:03pm> HDR/EvDO Out of Dormant State
06/11/11 02:59:46pm> HDR/EvDO in Dormant State
06/11/11 02:59:37pm> HDR/EvDO Out of Dormant State
06/11/11 02:59:35pm> HDR/EvDO in Dormant State
06/11/11 02:59:27pm> HDR/EvDO Out of Dormant State
06/11/11 02:59:22pm> HDR/EvDO in Dormant State
06/11/11 02:59:11pm> HDR/EvDO Out of Dormant State
06/11/11 02:58:59pm> HDR/EvDO in Dormant State
06/11/11 02:58:45pm> HDR/EvDO Out of Dormant State
06/11/11 02:58:44pm> HDR/EvDO in Dormant State
06/11/11 02:57:25pm> HDR/EvDO Out of Dormant State
06/11/11 02:57:18pm> HDR/EvDO in Dormant State
06/11/11 02:57:11pm> HDR/EvDO Out of Dormant State
06/11/11 02:56:55pm> HDR/EvDO in Dormant State
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