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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
4G LTE return labels
dobiegirl
Member

Need help!  I sent in my 4G LTE for a new one.  The box with the replacement had a label affixed to the inside of the box.  Instructions said to use the label in the box to return the device.  There was no other label in the box other than the one that was affixed to the INSIDE of the box.  I inverted the box and sent it back with my old device, using USPS, which is what the label said.  Verizon is now saying they did not recieve my device and want to charge me for it.  I followed their instructions using their label.  I have noticed that others did not recieve shipping labels either, but not sure if they had one attached to the inside of the box like I did.   I have called numerous times to "customer" support to get this resolved, but no luck yet.

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Re: 4G LTE return labels
AnthonyTa_VZW
Verizon Employee

Hi dobiegirl,

I am here to help.  I would like to track the returned shipment for you.  Please send a Direct Message so I can further assist.

Thanks,

AnthonyTa_VZW

VZW Support

Follow us on Twitter @VZWSupport

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Re: 4G LTE return labels
dobiegirl
Member

Hi Anthony,

Please let me know what I need to do about the product I returned. What information do you need from me?

Thanks,

Lisa

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