4g Down in Tampa area? 3/13

[Trky2005]

My Mifi 4g hotspot shows a good signal but I have no connection to the internet and I cannot ping out. Anyone else having issues?

[Trky2005]

Seems to be back up. I can ping out and have an active connection.

[Trky2005]

It's back down for me again.

[TamaraH_VZW]

Oh boy, Trky2005! Seems like you had quite a night with your MiFi connection.

Have you gotten it to work again? May I ask what device you have?

Here are some steps you should take to see if we can get you connected again.

1. Close VZ Access Manager

2. Make sure the 4G MiFi Hotspot is disconnected from the computer

3. Wait up to 30 seconds and then reinsert the MiFi into the USB port

4. Restart VZ Access Manager

Take note, when you attempt to connect to a web page, do you get an error code or message?

****Also, ensure the SIM card is inserted properly in the MiFi. You may also need to restart the computer you are working on.****

Have you already performed these steps? If so and you are still having problems, you can call 800.922.0204 option 3 for assistance.

Thanks for your time today!

Tamara H.

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