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I use the A_UM175AL Modem. When I am just surfing the internet it works fine. When I play any online games like World of Warcraft it goes dormant very often, causing me to lag out and get disconnected. My husband plays on his computer with another device and he doesnt have this problem. We have even switched our 175AL's and his is fine yet mine goes dormant. We can be right beside each other playing and this happens so it is definitly not the coverage area. Pretty sure it has to be a setting somewhere o my computer. I have windows XP.
Emailed Verizon support and got this info to fix it:
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Since your data card shows to be dormant, please follow the below instructions to resolve this issue:
1. You could use the following for a possible resolution for data cards that go dormant:
a) Start
b) Control Panel (Classic View)
c) Phone and Modem Options
d) Modems Tab
e) Right click on the modem
f) Properties
g) Advanced
h) Enter at+cta=0 into the "Extra initialization commands" box
2. For Windows Vista:
a) Modem Tab
b) Properties
c) Change Settings
d) Continue on UAC box (there is a box in the uac that says use user account control to help protect your computer. that has to be unchecked in order uac to be off)
e) Advanced
f) You will now be able to edit the initialization commands
You will also want to access the website at http://software.alltel.com/ in order to download and install the most current and supported connection utility compatible with your operating system and device.
Also, please use the steps below to update the coverage information for your wireless card:
Locate device information:
1. Open QuickLink Mobile software
2. Select Help
3. Select About QuickLink Mobile
4. Locate Phone number, MIN, SID, and ESN to write down this information
Manually update coverage area information:
1. Open QuickLink Mobile software
2. Select Tools
3. Select Activation
4. Enter MDN in the Phone number field
5. Enter MIN in the IMSI (MIN) field
6. Enter SID
7. Select OK
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This is what I was able to do:
If you are, there is a known problem where once the connection goes dormant, the device goes dormant and the USB Root Hubs (via the OS if you are on Windows) cut power to it. The fix, in Windows, is as follows:
1. Go into device manager (right click "My Computer", select "Properties")
2. find the section labeled "Universal Serial Bus controllers" and expand it out
3. find USB Root Hubs (there may be at least 3 listed)
4. right click on one and select properties
5. go to the "Power Management" tab
6. ensure that the check box labeled "Allow the computer to turn off this device to save power" is unchecked and then click OK
7. repeat steps 4 - 6 for all remaining Root Hubs
8. reboot
9. try connecting again and see if the problem persists
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Buy an $85 router from http://3gstore.com/ctr350 and no more problems!