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Receive up to $500 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 12/23/22 and 2/16/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Excludes Verizon Prepaid plans.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req’s are no longer met; 0% APR.
I called customer support yesterday to complain about overuse charges and how the lag in their usage monitor lead to those charges.
I talked with a nice lady who cut my overuse charge in half and moved me to a plan with a nickel per MB overuse charge instead of the quarter per MB plan I had previously. The changes showed up in my account today.
Not a perfect resolution but an overuse charge reduced to 20% of original partly resolves my complaint about those charges being too high. I'll claim a partial resolution because I think a nickel per MB is still too high, but we're on the right track.
So, thanks, Verizon, I appreciate your consideration.
Aren't they all $0.05 now?
No, they aren't all .05 now. Last week when I complained about high usage, I was on a .25 overage plan. They told me they could convert me to the .05 for no extra charge. They said it was an "unadvertised" item. I'm glad in case mine goes over.