I called customer support yesterday to complain about overuse charges and how the lag in their usage monitor lead to those charges.
I talked with a nice lady who cut my overuse charge in half and moved me to a plan with a nickel per MB overuse charge instead of the quarter per MB plan I had previously. The changes showed up in my account today.
Not a perfect resolution but an overuse charge reduced to 20% of original partly resolves my complaint about those charges being too high. I'll claim a partial resolution because I think a nickel per MB is still too high, but we're on the right track.
So, thanks, Verizon, I appreciate your consideration.
Aren't they all $0.05 now?
No, they aren't all .05 now. Last week when I complained about high usage, I was on a .25 overage plan. They told me they could convert me to the .05 for no extra charge. They said it was an "unadvertised" item. I'm glad in case mine goes over.
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