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Assistance needed with WMC1097 error in VZAccess Mananger

I need some assistance clearing this error message, or finding the meaning to the error code so I can resolve the issue.  Error is received after connection to the network and the 'loading usage' screen.  Usage screen never loads and the error is presented.

I've called the tech support line, but they weren't very helpful.

Thanks in advance for any assistance provided.