Bandwidth Usage excessive????? HELP

[Helmar]

I have one of the folks from Verizon that is going to call me and see what can be done but this is not the first time I have been down the road such as this.

I am sure they want to check all the things that can be turned off, such as updates and so on but in talking to my Level 6 Engineer friend, the problem is not the end user.

Pretty sure you nailed it, the problem grew bigger in December.

 I would get statements like, maybe you have a Trojan virus on your computer causing the excess bandwidth usage. Hey, its all possible, but not likely.

I will come back with a report and for some reason this whole post disappears, I have posts like this over at the EVDOForums.com as well.

[KellyW_VZW]

1 gigabyte allowance = 1,024 megabytes

To check your data usage, please follow the steps below:

Sign-in to My Verizon.

Locate the I Want To... section.

Under the BILL column click View Usage.

Then choose View Data Details to view the data sessions on your device.

Please view the data plan options at the link below:

http://www.verizonwireless.com/b2c/mobilebroadband/?page=plans

If you feel a 1-gigabyte allowance is not enough, you can change your data plan online by following the steps below:

1. Click on "Change Plan" icon located under “Plans” in the “I Want To” section at the bottom of your home page.

2. Select “Change Plan Type” and follow instructions provided.

Thank you.

KellyW@VZWSupport

[Helmar]

Hi Kelly.

Changing the data plan is a no brainer for me. Verizon makes it easy to spend more more money

What I was hoping for was maybe shead some light on the Phantom Data thing that is going on.

I can See the bandwidth usage and monitor it with NO problems....

The Problem is, Why does it take...........

Well, please read the first part of this post and maybe see if Verizon can come up with some possible answers, Or, please, keep trying to Call me.

Sorry about voice mail, I have no use for it, just keep trying, Or, just email me a voice number were I can call you.

Thanks.

Helmar

[Helmar]

Well folks......

No call from Verzon on this excessive data loss or usage.

This MiFI is Sucking data for what reason ???

You don't seem to give a rats rip but never the less, your screwing me and others..

Who else is getting taken advantage of and paying for Phantom Data ???

I think its time I contact the Attorneys that are after AT&T for this very same problem, Customers paying for Phantom Data.

I wonder how long this will stay here before it gets deleted...

Helmar

[sjfeb]

I have ther same problem , been using on average 2 hundred to 5 hundred ea mo. this month went, over 7 thousand, what gives doing nothing different . Got no where with customer service, think I am about through with verizon, Been with them ever since they opened here which is probally been 10 yrs,[guessing] maybe shorter or longer, but cant stand for 190.00 dollars over charges.

[samuelrocks]

I am having the same issue right now, I set my parents up with the 5gb plan, and in a total of 10 days (spread out over 2 billing cycles thank god) they used up 50gb of data.  This is absolutely crazy, I called in to the verizon store that sold us the device (I will say that they have had amazing customer service in the past) and they directed us to the customer service line for this issue.  The person on the customer service line agreed to take off half of the charges, however we are STILL BEING CHARGED FOR AROUND $400 WORTH OF OVERAGE! That is crazy, this mifi uses up a ridiculous amount of data regardless of what you are doing on it, 50gb in 10 days is like streaming movies 24/7 which is not something my parents do.  I do not understand why this is even the case, I have 4g on my phone and I use my phones internet for everything (love my phone fyi), and I watch a bunch of youtube videos on it not to mention all of my apps, but I use up no where near 50gb a month, much less 10 days.  Why cant they just take whatever 4g they are using on my phone and use that for house internet so we do not have to deal with all this ghost data that has nothing to do with viewing emails or web pages.

[budone]

samuelrocks wrote:

I am having the same issue right now, I set my parents up with the 5gb plan, and in a total of 10 days (spread out over 2 billing cycles thank god) they used up 50gb of data.  This is absolutely crazy, I called in to the verizon store that sold us the device (I will say that they have had amazing customer service in the past) and they directed us to the customer service line for this issue.  The person on the customer service line agreed to take off half of the charges, however we are STILL BEING CHARGED FOR AROUND $400 WORTH OF OVERAGE! That is crazy, this mifi uses up a ridiculous amount of data regardless of what you are doing on it, 50gb in 10 days is like streaming movies 24/7 which is not something my parents do.  I do not understand why this is even the case, I have 4g on my phone and I use my phones internet for everything (love my phone fyi), and I watch a bunch of youtube videos on it not to mention all of my apps, but I use up no where near 50gb a month, much less 10 days.  Why cant they just take whatever 4g they are using on my phone and use that for house internet so we do not have to deal with all this ghost data that has nothing to do with viewing emails or web pages.

Are they somewhere where others would be close enough to connect and use the connection???

Is the unit restricted with a password and a limit of connections to keep others from accessing it?

[samuelrocks]

In answer to your question, the device was in a place where it would be possible to get an incredibly weak connection from outside of our house, but we had it password protected, so that was not the issue.

[budone]

samuelrocks wrote:

In answer to your question, the device was in a place where it would be possible to get an incredibly weak connection from outside of our house, but we had it password protected, so that was not the issue.

Thanks for clarifying! Now I am at a loss.

Did you read the usage or did they tell you what it was??? Just wonder if they read it incorrectly.

Was this the first month bill??? I wonder if it is a prorated bill

[ohgijane]

This has been a big problem of mine, started when I first got the 4150 in May.  My average usage prior to that was ~5 or 6 GB.  Since then it has gradually increased up to ~15 or 16GB.  I spoke to Customer Service, the only thing they could come up with is that since the speed is faster, it uses more bandwidth.  I even tried going back to the 2200 to see if it was the speed, and still used 10GB.  I am looking at some replacement options...