Broadband Signal Suddenly Sucks!

My broadband signal has been on the crapper lately.


Is there something that can be checked on the towers in my area?


Zip code is 62814.


My ping times at exceeding 2000+ milliseconds!


That is crazy slow!


It was not like this before...can someone tell me what is happening?



1 Reply
Contributor - Level 3

Our coverage map indicates good coverage in your area.

First lets make sure that you have the most recent PRL update on your device.   

Ensure that the PC card / USB modem is inserted into the computer.

 If using a notebook with an embedded module ensure the wireless radio is powered on.

Open VZAccess Manager.

From the Windowsdesktop navigate: Start > Programs (All Programs) > VZAccess Manager

From the Macintoshdesktop navigate: Finder > Applications > VZAccess Manager

From the Linuxdesktop navigate: Applications > Internet > VZAccess Manager

From the VZAccess Manager top menu, navigate Options > Activation.


Try checking the Received Signal Strength Indication (RSSI).


From the top menu of VZ Access Manager, click Help > About VZAccess Manager.


For a reliable connection, the RSSI should be greater than -95 dBm (e.g. -73 dBm). A value of -125 dBm indicates no signal. If the signal is between -95 dBm and -125 dBm, move the device to an alternate location.