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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Broadband is not working
hetchick
Member

I need some help. My computer is saying that the sim card and the device for my broadband is not found. I haven't deleted anything and was working just fine when I shutdown my computer yesterday. I went to system restore and restored my system, but that did not work. What do I do?

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Re: Broadband is not working
John_Getzke
Community Leader
Community Leader

Your computer shouldn't have to detect a SIM card for any reason.  Which device are we talking about here?  What is the OS of your computer?

My first suggestion is to call it into VZW as a bad SIM card.  They can ship you a new one for free.

That or bring it into a VZW store.  Most have spare SIM cards in stock that they can configure and activate for you.  They could also try to confirm that its a SIM card problem by popping in one that they know works.  If your MiFi still doesn't work with a good SIM card then the device is faulty and should be replaced.

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