BroadbandAccess disconnects when Outlook is started

I've been experiencing a very irritating issue using BroadbandAccess Connect ever since I moved from standard POP3 e-mail to hosted Exchange and I'm hoping that someone might know why!


Basically, I can surf the Web, use FTP, and so forth for hours on end with absolutely no hiccups while connected through VZW. However, 90% of the time, as soon as I launch Outlook and it starts trying to connect to the Exchange server, the connection severs and I have to dial back in. What makes it more annoying is that the other 10% of the time, I can use Outlook just fine - albeit slowly - over the VZW connection.


I have tried both my tethered BlackBerry 8130 and a borrowed aircard (unsure of the exact model) on a totally separate account, and I get the same issue on both devices. If it matters, I'm using Windows XP, Outlook 2003, and my hosted Exchange provider is 1&1. The Exchange connection is via RPC over HTTPS.


I know people who use their VZW aircards to log into VPN and all kinds of other specialized applications, so I'm not sure what's so unique about my Outlook/Exchange setup that VZW instantly throws me off the network 90% of the time! Does anyone have any ideas?



1 Reply
Contributor - Level 1

This is a tough one because Outlook isn't telling you what is going on. Here are a few ideas: Check the Tools>Send /Receive> Dialup connections menu in Outlook. Is "Use Existing Connection" the one selected?


Onother idea, delete the Exchange account and have Outlook check a POP account. Does it drop the connection then?