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Calling support 15 times paid off/proof my device wasn't the issue
mc1lean
Enthusiast - Level 2
‎09-05-2012 07:41 PM

I was down for week, support couldn't get past me having a usb modem in an extended area as the problem. After many calls and driving to a tower with my device, they finally checked the towers.

Here is what I'm getting tonight.

http://www.speedtest.net/result/2162331506.png

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Re: Calling support 15 times paid off/proof my device wasn't the issue
mc1lean
Enthusiast - Level 2
‎09-09-2012 08:05 AM

I'd say my towers have been fixed. Not bad for a USB modem with a Yagi antenna about 6 miles from a tower in an "extended LTE" zone. Also labled "a troubled area".

http://www.speedtest.net/result/2169032525.png

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Re: Calling support 15 times paid off/proof my device wasn't the issue
DRH7654
Enthusiast - Level 2
‎09-10-2012 07:47 AM

I live in the boondocks of Weston, Colorado 81091 and from June 2010 to June 2012 I got perfect reception with a USB 760 and external antenna that showed -66 dBM.  Well almost exactly two years to the date my reception becomes dial-up speed. Can't watch a video, can't run Live Update for Norton Anti-Virus, can only do plain jane email stuff.  I've called in at least six or seven times and reception would improve then go back to the slow dial-up speeds.  Last time I called in the tech service people whined about me calling in so much.  Others told me my device was two years old and needed to be replaced.

So last week I got a MiFi4620L Jetpack f3f9.  Did not improve my performance, called in again and still same old marginal area.  Well, I have four bars and my -66 dBm still registers.

I am fed up with Verizon Wireless Broadband and tech service.  Get your rears in gear and fix my problem.

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