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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Can't access Usage info
kinsey
Member

When I click on usage tab I get an error message " Device Not Activated.  An activated device is required to get usage info."  I am using my 760 just fine - getting on the internet with no problem.  I am connected to the internet when I attempt to access usage.  Any ideas?

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Re: Can't access Usage info
kinsey
Member

I just got off the phone with tech support - there is a "glitch" in the VZ Access Manager that prevents the usage statistics from being viewed.  I have the USB 760 and running with Windows 7.  They said they are working on it and that the only way to get usage info is to go through My Verizon online. 

 

Now if someone could just help me figure out the wireless router issue......

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Re: Can't access Usage info
kinsey
Member

I just got off the phone with tech support - there is a "glitch" in the VZ Access Manager that prevents the usage statistics from being viewed.  I have the USB 760 and running with Windows 7.  They said they are working on it and that the only way to get usage info is to go through My Verizon online. 

 

Now if someone could just help me figure out the wireless router issue......

0 Likes