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Computer isn't detecting Fivespot

So i want to keep tabs on my usage, but when I click "usage" in VZ Access Manager it says there is no device detected.   It will not detect when the Fivespot is connected via USB or when I disconnect it.  What am I doing wrong?

Re: Computer isn't detecting Fivespot
Sr. Member

First, try these steps to detect your device when it's connected via USB.

  1. Launch VZAccess Manager.
  2. Click Start > Programs (All Programs) > VZAccess Manager. From the Networks tab, click Detect Device.
  3. Click Start.
  4. If prompted, ensure the desired device is selected then click OK.


You can check your approximate unbilled monthly data usage for your Fivespot though the following options:

* With the Fivespot connected to the computer via USB cable, in VZAccess Manager, click the “Usage” button.

* Log on to My Verizon or My Business Account and click usage.

Re: Computer isn't detecting Fivespot

Everytime I disconnect my 5 Spot from my USB port on  my computer I have problems. I have to delete the ZTE driver and VZAccess manager software from my computer. I have to reload the driver and software again, before my computer will detect the 5 Spot again.